Experts in Live Caller Television

Smartphones are Changing the World

The Video Call Center’s software toolkit ties the world’s 2.5 billion smartphones into live TV shows for broadcast, cable, the web and Facebook Live.

Patented technology enables reliable call acquisition from any phone using IP video applications already on the device for an unlimited number of callers, call screening and host automated production without a TV control room.

Today’s television programmers need to find innovative approaches to interact with their audiences.   At the same time,  viewers increasingly want their opinions to be part of the story.  The VCC’s tools leverage the growing power of smartphones to put reporters, experts, stars and regular audience members on the air – with the editorial controls and quality that producers expect.


We’ve Learned the Hard Way, So You Don’t Need To

Some VCC Statistics

Experience: Hundreds of live programs, thousands of callers — makes The Video Call Center the expert in live video caller television.

On air, on the web, VCC’s team has learned the hard way, so you don’t have to.

Show Topics

Shows Completed

Callers Connected

% Call Reliability

Introducing Caller Television

Over the past three years, The VCC has seen these trends converging and has been hard at work developing a suite of tools to permit program producers to marry the benefits of video over IP so viewers, experts and celebrities can participate in live and live to tape programming.

The audience wants to be part of the program.  Whether it is reporters on assignment, experts from their offices, celebrities from their own homes or viewers – The VCC provides the prioritization and editorial control to permit these callers to get on-air via their smartphones and lap-tops.

Tools to Engage Audiences

VCC’s suite of tools are being used to create hundreds of hours of programming,
incorporating thousands of live callers including stars, experts and audience members from all over the world to make the shows engaging, fun and very, very interactive. This enables programmers to create an open conversation with their audience while maintaining editorial control, high quality and limiting costs. The result is a new genre of video caller talk television, that supports breaking news, political specials, game shows and more. All with no additional cost for remote content acquisition. Working with virtually any Video over IP application, viewers, experts, reporters and stars can all participate with their smartphones and computers from wherever they are to create what we’ve dubbed “Participatory Television.”

Match your Requirements

The VCC suite of tools are available in a number of ways to match your business and program

  • Program Incubator Services
  • Call Screening as a Service, with low-latency connection to your control room or studio.
  • Complete Production Services or co-production through our NY based incubator.
  • Software purchase and licensing to put the tools in your facility.

Optimized Workflow for Caller Television

The Video Call Center has extensive experience in Video Caller Television and has developed a suite of tools to support the new genre. Whether used from our NY-based incubator, or installed in a customer’s facility, these systems enable producers to screen and air dozens of live smart-phone callers efficiently and safely.

Traditional Control Room or Host Controlled

The VCC’s systems can be connected to an existing production control room, or controlled by a program’s host without a control room.   The host is empowered by a state of the art automated “brain” call HAT (Host Automation Tool) which switches the show on their behalf, leaving them free to focus on content.

We’ve Learned The Hard Way, So You Don’t Need To

  • The VCC solution fades into the background during production, keeping the cast’s focus on content and not technology. The result is a uniquely immersive experience that allows for the extended conversation needed to allow the most riveting content to emerge naturally

    Matt Sharp, CEO and Founder, Sharp Entertainment Sharp Entertainment
  • We had the challenge of our cast being across the globe and the VCC provided us with a great solution. The reliability of the VCC enables cast members to be fully engaged without the technical disruptions that are so common when video calls appear on TV. We were impressed by the VCC’s quality and professionalism

    Scott Lewers, SVP, Multi-platform Programming & Digital Content, TLC TLC
  • Working with The VCC has been incredibly easy. They guided us through their innovative process with complete transparency and provided many creative options for us to choose from. The VCC somehow makes it all look easy and the system’s reliability ensures that we look great.

    TC Conway, Director, Innovative Experiences and Innovation Discovery Communications
  • The VCC solution delivers, it makes viewers part of the show, with the unique opportunity to see themselves on air, have intimate interactions with their favorite stars, share their enthusiasm with their own social media circles, and do this all while providing our team with the editorial control needed to bring this live segment to air with confidence

    Mary Clare Baquet, VP Creative & Production, The Agency Discovery Communications
  • TEGNA was an early adopter of the VCC and we are excited to work with them on DBL. Their innovative technology offers our production team numerous options to create an ever-changing and dynamic live program every day.

    Bob Sullivan, senior vice president, programming TEGNA
  • Thanks for all you do! It's a blast!

    Sharon Levy, Technical Operations Manager TEGNA, Daily Blast Live
  • Thanks guys, what a professional and awesome team!

    Joanne Azern, Executive Producer Sharp Entertainment
  • So great working with you! Thanks for performing miracles in such a short amount of time!

    Amy Bonezzi, Executive Producer Sharp Entertainment

Preview of Our Content

Daily Blast Live

Daily Blast Live

TLC 90 Day Fiance: Before the 90 Days

TLC 90 Day Fiance: Before the 90 Days

Alaska: The Last Frontier

Alaska: The Last Frontier

Celebrities on the VCC

Celebrities on the VCC

The Tea

The Tea

BYOV Post Debate Show

BYOV Post Debate Show

Take on the News

Take on the News

To see our complete library, click here. For a complete list of shows & topics, click here.

How does it work?

A central database keeps track of the callers and provides information to the production team before the callers reach air.  Ratings systems permit high-quality repeat callers, reporters or designated experts to be prioritized. 

The editorial screening system ensures that uncleared callers can never be seen or heard on air.  We generally screen for the 3 C’s (Content, Coherence and Clothing).  The same system  permits anyone on the team to rapidly remove a caller who may not be behaving according to program requirements.

All of the systems can be connected to existing control room facilities, or set up so that the Host can control the show from their own station.  The automation tools permit the host to keep their eye on the camera and their brain on the content, while the details are handled by a state-of-the-art contextually aware “brain” to keep the program visually interesting. 

The host can be located in studio, or remoted to anywhere with a good quality IP connection, even their own home.



The Video Call Center has a suite of tools to enable live Video Callers to be received, editorially screened and prepared for air.  The tools can be used individually or as a group to create a complete end-to-end workflow.

All the tools work with any Video-Over-IP Chat software such as FaceTime, Skype, Gruveo, Messenger, ooVoo, Viber and many others, so that the Producer may choose the ones that work best for the show.