Experts in Live Caller Television

Smart Phones are Changing the World

The Video Call Center’s software toolkit ties the world’s 2.5 billion smartphones into live TV shows for broadcast, cable, the web and Facebook Live.

Patented technology enables reliable call acquisition from any phone using IP video applications already on the device for an unlimited number of callers, call screening and host automated production without a TV control room.

Today’s television programmers need to find innovative approaches to interact with their audiences.   At the same time,  viewers increasingly want their opinions to be part of the story.  The VCC’s tools leverage the growing power of smartphones to put reporters, experts, stars and regular audience members on the air – with the editorial controls and quality that producers expect.


Some VCC Statistics

Show Topics

Shows Completed

Callers Connected

% Call Reliability

Introducing Caller Television

Over the past three years, The VCC has seen these trends converging and has been hard at work developing a suite of tools to permit program producers to marry the benefits of video over IP so viewers, experts and celebrities can participate in live and live to tape programming.

The audience wants to be part of the program.  Whether it is reporters on assignment, experts from their offices, celebrities from their own homes or viewers – The VCC provides the prioritization and editorial control to permit these callers to get on-air via their smartphones and lap-tops.

Tools to Engage Audiences

VCC’s suite of tools are being used to create hundreds of hours of programming,
incorporating thousands of live callers including stars, experts and audience members from all over the world to make the shows engaging, fun and very, very interactive. This enables programmers to create an open conversation with their audience while maintaining editorial control, high quality and limiting costs. The result is a new genre of video caller talk television, that supports breaking news, political specials, game shows and more. All with no additional cost for remote content acquisition. Working with virtually any Video over IP application, viewers, experts, reporters and stars can all participate with their smartphones and computers from wherever they are to create what we’ve dubbed “Participatory Television.”

Match your Requirements

The VCC suite of tools are available in a number of ways to match your business and program

  • Program Incubator Services
  • Call Screening as a Service, with low-latency connection to your control room or studio.
  • Complete Production Services or co-production through our NY based incubator.
  • Software purchase and licensing to put the tools in your facility.

Optimized Workflow for Caller Television

The Video Call Center has extensive experience in Video Caller Television and has developed a suite of tools to support the new genre. Whether used from our NY-based incubator, or installed in a customer’s facility, these systems enable producers to screen and air dozens of live smart-phone callers efficiently and safely.

Traditional Control Room or Host Controlled

The VCC’s systems can be connected to an existing production control room, or controlled by a program’s host without a control room.   The host is empowered by a state of the art automated “brain” call HAT (Host Automation Tool) which switches the show on their behalf, leaving them free to focus on content.

We’ve Learned The Hard Way, So You Don’t Need To

Experience: Hundreds of live programs, thousands of callers — makes The Video Call Center the expert in live video caller television.

On air, on the web, VCC’s team has learned the hard way, so you don’t have to.

  • The VCC team is among the best I've worked with in the industry, it's a pleasure to work with them.

    Emily Raiber, Producer, "Love 911" Fox Television Stations
  • "The pleasure was all ours. You and your team are a joy to work with and I look forward to future endeavors with VCC. "

    Lee Bowen, Technical Supervisor Dish Nation
  • “Wetpaint thrives on innovating social media. That drive is what makes the Video Call Center an exciting partner as we grow the Wetpaint live programming lineup. Wetpaint has been thrilled to be part of the VCC’s underground online hit, OMGoss!p, for the last year. We believe now is the time for Wetpaint to push the format even further in its own unique way. The Tea leverages Wetpaint’s celebrity relationships and highly engaged audience of more than 10 million fans to completely flip the script on entertainment TV, putting fans on air, no matter where they are, alongside their favorite bloggers and celebrities.”

    Birame Sock, President & COO Wetpaint
  • “My experience on OMGossip: I had the time of my life. I’ve been a guest on other people’s television shows, but I told Jeremy It was the most fun I’ve ever had on somebody else’s show. I mean, unbelievable.”

    Donna Drake Live it up
  • “We believe this digital technology will foster innovation in the area of live, interactive programming across multiple platforms. This forward-thinking partnership positions us well digitally, and in the future, as the VCC seamlessly combines social media, television and the web to maximize viewer engagement.”

    Dave Lougee, president TEGNA Media
  • The VCC application should prove interesting with political fare. "The cable networks have enjoyed a lot of success with the debates, so tapping into the political campaigns makes a lot of sense. Why not see how viewers respond and get some eyeballs. Advertisers have not been shy about positioning themselves with the debates."

    Brad Adgate Horizon Media
  • VCC is another great example of how broadcasters are leveraging new technologies to gather more types of content. It really challenges the traditional ways of contributing live content, and we’re proud to power the solution with our video streaming products.

    Peter Maag Haivision
  • We have to continually find ways to improve and innovate to meet the changing needs of our audiences. Using the VCC platform, we are able to produce original, interactive programming. We are excited about this technology and look forward to rolling it out to other Tegna Media stations

    Dave Lougee Tegna

Preview of Our Content

Celebrities on the VCC

Celebrities on the VCC

The Tea

The Tea

BYOV Post Debate Show

BYOV Post Debate Show

Take on the News

Take on the News

To see our complete library, click here. For a complete list of shows & topics, click here.

How does it work?

A central database keeps track of the callers and provides information to the production team before the callers reach air.  Ratings systems permit high-quality repeat callers, reporters or designated experts to be prioritized. 

The editorial screening system ensures that uncleared callers can never be seen or heard on air.  We generally screen for the 3 C’s (Content, Coherance and Clothing).  The same system  permits anyone on the team to rapidly remove a caller who may not be behaving according to program requirements.

All of the systems can be connected to existing control room facilities, or set up so that the Host can control the show from their own station.  The automation tools permit the host to keep their eye on the camera and their brain on the content, while the details are handled by a state-of-the-art contextually aware “brain” to keep the program visually interesting. 

The host can be located in studio, or remoted to anywhere with a good quality IP connection, even their own home.



The Video Call Center has a suite of tools to enable live Video Callers to be received, editorially screened and prepared for air.  The tools can be used individually or as a group to create a complete end-to-end workflow.

All the tools work with any Video-Over-IP Chat software such as FaceTime, Skype, Gruveo, Messenger, ooVoo, Viber and many others, so that the Producer may choose the ones that work best for the show.