Caller Queue®

Introducing Caller Queue®

Open the doors to let viewers be part of the program
Television broadcasters and programmers understand the value of using FaceTime, Skype and similar technologies to help put experts and analysts on their programs. Now you can leverage the same technology to invite virtually unlimited numbers of viewers into your programming to create Video Caller TV.
Up until now, systems to support Caller Television have supported small numbers of callers. This limits the choices in front of the show producers. What if there was a great caller or frequent guest, who just got a busy signal?

Caller Queue® provides choices
Caller Queue® is a show-branded waiting area for callers wishing to get on-air. Supporting a virtually unlimited number of callers, the system provides producers the visibility to know who is waiting, what they are interested in talking about and prioritize the people and subjects they want on the air.

Caller Queue® is a Virtual Green Room for Callers

Features Include:

  • Branded Waiting Room – Callers immediately connect to a waiting room branded to match the show.  The callers can view and hear the show, register with their name, location and subject information and sign a release before being selected for air. 
  • Producer Prioritization – Producers gain visibility of who is waiting and the overall size of the queue. Prioritization tools permit the producer to identify the best callers and automatically assign them to available call computers. 
  • Caller Rankings – Producers can give rankings to callers based upon their performance on air.
  • Automated Express Pass – Producers can give key contributors (or field reporters) a pass to put them immediately at the top of the queue.
  • Caller Metrics – Understand details and statistics about the callers.
  • Embedded Connection – Add a branded “call now” button to any website, social media or mobile app.
  • Any IP Video App – Producers have a choice of Video over IP application to optimize their choice for the show (currently supporting Facetime, WebRTC and Skype).
  • Pre-screening – New feature permits screeners to interview and troubleshoot with callers before they connect to a call computer.
  • Photo snapshot – Callers can take a snapshot of themselves while waiting in the queue.  Producers can view snapshot prior to selection.
  • Social Amplification – Callers are encouraged to promote their appearance on the show on their social media pages without leaving the queue.
  • Chat Feature – Producers can contact individual callers and receive responses back via text chat.
  • New StageDoor – VIP Text feature simplifies getting superstars on air.  With first video in as little as 24 seconds. 
  • New EavesDrop – Automated ISO record feature works with cloud transfer apps to instantly record session and transfer to edit suites or playback servers.
  • Cloud Service – Works with Firefox, Safari or Chrome browsers

Caller Queue works on any device
Caller Queue has Social Amplification