348 US 9W, Palisades, NY 10964, United States.
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
Websites Covered By This Policy
VCC’s websites, including callerqueue.com, callerqueue.tv and thevcc.tv and their mobile versions and any successor site(s), regardless of how accessed (collectively, the “VCC Websites“) are operated by The Video Call Center, LLC. (“VCC“), a Delaware corporation, and/or one of its subsidiaries or affiliates, (“VCC Entities“).
How We Collect and Use Personal Information
Personal Information Collected. During your access or use of the VCC Websites, you may be asked to voluntarily provide certain personal information, such as your name, age, email address, location, video chat application handle, telephone number or a photograph. It is always your choice whether to provide this personal information; however, without providing some of the requested information, certain features will not be accessible, and you may not be able to participate in programs through the VCC Websites. For example, providing an email address or a chat handle may be a prerequisite to joining a television program.
We collect information about your activity in our services, which we use to do things like increase your priority to appear on a television program, or to certify to our customers that you have agreed to their terms and conditions for appearing on the air.
You also may voluntarily share personal information with us when it is not solicited or
How We Use Personal Information. We may use your personal information:
For example, if you participate in a program through the VCC Websites, we may use your personal information collected during that program to assist you in connecting to the program.
Additionally, as part of your participation, we may ask you to answer a question related to the program being produced. We will treat such information as personal information when it is associated with other personal information. When such information is not associated with other personal information, this information will be treated as non-personally identifiable information.
Sharing Your Personal Information. As explained above, VCC, the VCC Entities and our customers share your information with each other.
Data Retention. We will retain your personal information for as long as your account is active (as determined by us) and for a reasonable time thereafter. You may request that we deactivate your account at any time by contacting us at privacy@theVCC.tv. We also may retain your personal information for a longer period of time as needed to provide you services or as necessary to comply with our legal obligations, to resolve disputes and to enforce our agreements. Even if we delete some or all of your personal information, we may continue to retain and use anonymized data previously collected.
How We Collect and Use Non-Personally Identifiable and Aggregated Information
Non-Personally Identifiable Information Collected. Like many other websites and applications, the VCC Websites may automatically collect certain non-personally identifiable information regarding our VCC Websites’s users. Such information may include, without limitation, the Internet Protocol (“IP“) address of your computer, your device ID, the IP address of your Internet service provider, your zip code, the date and time you access the VCC Websites, the Internet address of a referring website, the operating system or device you are using, the sections or pages of the VCC Websites that you visit and the images and content viewed. Some of the ways in which we or the VCC Websites may collect and use non-personally identifiable and aggregated information are further described below.
How We Use Non-Personally Identifiable Information. Your non-personally identifiable information can be used by us for any lawful purpose and may be shared with any number of third parties. Such information may be permanently archived for future use. Some examples of how we may use non- personal information are for system administration purposes, analytics and to improve the VCC Websites. Other examples of how we may use such information are provided above, such as interest- based advertising. We also may use general location data, preferences or other information received from the VCC Websites, including through your mobile device, to send you tailored marketing messages. Additionally, we may use non-personally identifiable information to engage in interactive, real-time discussions with users, which we or the users may initiate.
What Choices Do You Have?
You have the right to access, correct or delete your personal data. We strive to offer you with choices about how information is used and shared. There are several ways in which you may opt out of the various programs and services we provide. Some of the ways in which you may opt out are described below.
Managing, reviewing, and updating your information. When you’re signed in, you can always review and update information by visiting the “Update Your Information” page. For example, your name, chat applications and phone number can be altered or deleted.
Opt-Out Process/Options. There are several ways in which you may opt-out of the various programs and services we provide. Some of the ways in which you may opt out are described below. Please note that we may continue to send you transactional and/or service-related emails regarding your account even after you opt-out of receiving other emails.
Opting Out of Our Services. If you receive an email from the Video Call Center, you may (i) unsubscribe from all future unsolicited emails from the Video Call Center through a link, typically at the bottom of the email, or (ii) use our preference center in your account settings to opt-out of receiving certain types of communications from us while continuing to receive other types of communications. In addition, you may request that we delete your personal information by emailing your request to privacy@theVCC.tv and we will process your request within a reasonable time after receipt, subject to our rights under the Data Retention section above and applicable law.
visit http://www.aboutads.info/choices, which is a site offered by the Digital Advertising Alliance (“DAA“) that includes information on how consumers can opt-out from receiving internet- based advertising from some or all of DAA’s participating companies. Opting out of interest- based advertising does not mean that you will no longer see any advertisements; rather, you will still see advertisements that are general and not tailored to your specific interests and activities. Further, cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted out on your computer browser, that
opt-out will not necessarily be effective on your mobile device.
How Can You Access Your Personal Information?
You may request access to your personal information by contacting privacy@theVCC.tv or going to your account settings in our website. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information, entitlement to challenge the accuracy and completeness of the information and the ability to have it amended as is appropriate. You can help us maintain the accuracy of your information by notifying us of any changes to your personal information.
Is Your Personal Information Secure?
When you enter sensitive information, we encrypt the transmission of that information using secure socket layer technology. We use reasonable security measures to protect the confidentiality of the personal information submitted to us both during transmission and after we receive it. However, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Can Children Use Our Website?
We are committed to the preservation of online privacy for all of our visitors, including children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any personal information from children under the age of 13 without the consent of that child’s parent or guardian. If you are a child under the age of 13, you are not authorized to use the VCC Websites without consent from your parent or legal guardian. If we become aware that personal information
from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database. If any parent, guardian or other responsible adult becomes aware that we have collected personal information from a child under the age of 13, please contact us at privacy@theVCC.tv.
What about Third-Party Websites and Social Media Services?
Social Media, Widgets and Open Forums. Our VCC Websites may allow you to engage with social media services, such as Facebook, Twitter, Pinterest and Instagram (“Social Networks“), and
Information you include and transmit online in a publicly accessible blog, chat room or Social Network, or that you share in an open forum such as an in-person panel or survey, (collectively, “Open
Other Notices and Important Information
Data Transfers. We maintain servers in the United States (“USA”). Your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.
As described in our Privacy Shield certification, we comply with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland, respectively. VCC and its wholly-owned US subsidiaries, has certified that it adheres to the Privacy Shield Principles. VCC remains responsible for any of your personal information that is shared under the Onward Transfer Principle with third parties for external processing on our behalf, as described in the “Sharing your information” section. To learn more about the Privacy Shield program, and to view VCC’s certification, please visit the Privacy Shield website.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly. If you have an inquiry regarding our privacy practices in relation to our Privacy Shield certification, we encourage you to contact us by emailing privacy@theVCC.tv. VCC is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC). You may also refer a complaint to your local data protection authority and we will work with them to resolve your concern. In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles. VCC has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I- introduction
Contact Information. The Video Call Center, LLC, 348 US9W, Palisades NY
Last Updated February 15, 2019