The Video Call Center (VCC) Privacy Policy

This Privacy policy applies to services provided by The Video Call Center, LLC (VCC), located at

348 US 9W, Palisades, NY 10964, United States.

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

Websites Covered By This Policy

VCC’s websites, including callerqueue.com, callerqueue.tv and thevcc.tv and their mobile versions and any successor site(s), regardless of how accessed (collectively, the “VCC Websites“) are operated by The Video Call Center, LLC. (“VCC“), a Delaware corporation, and/or one of its subsidiaries or affiliates, (“VCC Entities“).

Your Consent


By accessing and using the VCC Websites, you are agreeing to the collection, use and disclosure of your information in accordance with this Privacy Policy and you agree to be legally bound by its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY, YOU MAY NOT ACCESS OR USE THE VCC WEBSITES.

How We Collect and Use Personal Information

Personal Information Collected. During your access or use of the VCC Websites, you may be asked to voluntarily provide certain personal information, such as your name, age, email address, location, video chat application handle, telephone number or a photograph. It is always your choice whether to provide this personal information; however, without providing some of the requested information, certain features will not be accessible, and you may not be able to participate in programs through the VCC Websites. For example, providing an email address or a chat handle may be a prerequisite to joining a television program.

We collect information about your activity in our services, which we use to do things like increase your priority to appear on a television program, or to certify to our customers that you have agreed to their terms and conditions for appearing on the air.

You also may voluntarily share personal information with us when it is not solicited or

required.  Please note that we may obtain information about you from other sources, including third- party sources, and combine that information with data collected through the VCC Websites, including personal information. This combined information may result in, among other things, a profile about you, which we may use in accordance with this Privacy Policy.

How We Use Personal Information.  We may use your personal information:

  • to contact and correspond and video chat with you,
  • to provide services and/or information about services,
  • to respond to your inquiries,
  • to facilitate and enhance your use of the VCC Websites,
  • to alert you to our services and those of our affiliates for marketing purposes or otherwise (you can always unsubscribe via a link in the email).
  • to help maintain and improve our services, to develop new services, to measure performance and to protect our users.
  • To comply with legal obligations (including keeping records required by law or to evidence our compliance with laws or to provide information to law enforcement);

For example, if you participate in a program through the VCC Websites, we may use your personal information collected during that program to assist you in connecting to the program.

Additionally, as part of your participation, we may ask you to answer a question related to the program being produced. We will treat such information as personal information when it is associated with other personal information. When such information is not associated with other personal information, this information will be treated as non-personally identifiable information.

Sharing Your Personal Information.  As explained above, VCC, the VCC Entities and our customers share your information with each other.

  • We may share your personal information with our affiliates, parents and subsidiaries
  • We may permit our vendors and subcontractors to access your personal information in connection with performing services for us. Before personal information is disclosed to such a party, we endeavor to require the party to agree to protect the privacy and confidentiality of your personal information. For example, we store data within services provided by our vendor AWS (Amazon Web Services).
  • We also may transfer your personal information in connection with a sale, merger, change of control, bankruptcy or similar transaction involving VCC or the VCC Entities. You will be notified via email (sent to the email address specified in your account) or a notice or updated Privacy Policy on our VCC Websites if such a transaction results in the transfer of control of your personal information from VCC or a VCC Entity to a non-VCC Entity.
  • We may use and disclose your personal information: (a) as required by law or legal process; (b) to investigate suspected fraud, harassment or other violations of any law, rule or regulation; (c) to investigate suspected violations of any terms or policies applicable to the VCC Websites or the services provided by us or our third-party providers or affiliates, and (d) if we separately obtained your consent, in other ways that are consistent with that consent.

In addition to the uses permitted under this Privacy Policy, our customers may use your information for their own purposes as described in their privacy policies which you may review and approve before appearing on their programs.

Data Retention. We will retain your personal information for as long as your account is active (as determined by us) and for a reasonable time thereafter. You may request that we deactivate your account at any time by contacting us at privacy@theVCC.tv. We also may retain your personal information for a longer period of time as needed to provide you services or as necessary to comply with our legal obligations, to resolve disputes and to enforce our agreements. Even if we delete some or all of your personal information, we may continue to retain and use anonymized data previously collected.

How We Collect and Use Non-Personally Identifiable and Aggregated Information

Non-Personally Identifiable Information Collected. Like many other websites and applications, the VCC Websites may automatically collect certain non-personally identifiable information regarding our VCC Websites’s users.  Such information may include, without limitation, the Internet Protocol (“IP“) address of your computer, your device ID, the IP address of your Internet service provider, your zip code, the date and time you access the VCC Websites, the Internet address of a referring website, the operating system or device you are using, the sections or pages of the VCC Websites that you visit and the images and content viewed. Some of the ways in which we or the VCC Websites may collect and use non-personally identifiable and aggregated information are further described below.

  • Clickstream Data. As you use the Internet, a trail of electronic information is left at each website you visit. This information, sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. For example, clickstream data can tell the type of computer and browsing software you use and the address of the website from which you linked to the Website. The Website may collect and use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our Website, how visitors navigate throughout the Website and how we may tailor our Website to better meet the needs of visitors. This information often will be used to improve our Website and our services. Any collection or use of clickstream data will be anonymous and aggregated, and will not intentionally contain any personal information.
  • Cookies, Local Storage, Tracking Pixels, and Similar Technologies. The Website may use cookies, a type of technology that installs a small amount of information on a website user’s computer or other device to permit a website to, for example, recognize future visits using that computer or device. The Website may use other similar technologies (including, without limitation, tracking pixels, as described further below, and other anonymous identifiers) to gather non- personally identifiable information. The Website also may use cookies and similar technologies on the Website to customize your visit, to enable us to enhance our service, or for other purposes. For example, information provided through cookies is used to recognize you as a previous user of the Website so you do not have to enter your personal information every time. You may choose to decline cookies by adjusting your browser preferences, but doing so may affect your use of the Website and your ability to participate in programming.  If you delete your cookies, change browsers or change devices, cookies that the Website may use (or an opt-out cookie) may no longer work. Cookies and similar technologies also may be used by our affiliates, a tracking utility company, and other parties to, for example, make it easier for you to navigate our Website. We do not have access to or control over these cookies and technologies and we cannot state whether these parties will comply with this Privacy Policy. Additionally, the Website may employ, either directly or through trusted third parties, tracking pixels. Tracking pixels are tiny, transparent graphics with a unique identifier, similar in function to cookies, and are used to provide analytical information concerning the user experience as well as to support custom marketing activities for users of the Website. In contrast to cookies, which are stored on a user’s computer hard drive, tracking pixels are embedded invisibly on web pages. The Website may use tracking pixels to help us better manage content, such as by improving the user interface or improving our marketing programs. We also may use non-personally identifiable information to create aggregate tracking information reports regarding user demographics, traffic patterns and purchases and may link tracking information with personal information provided by users.
  • Interest-Based Advertising. We may engage third-party vendors to use non-personally identifiable information in connection with their own information to deliver targeted advertising to you when you visit our Website or other websites. Cookies, described above, may be used in this process. For example, if you are participating in a show on a particular topic, our vendor may cause an advertisement to appear on other websites you view with information related to that topic. This form of advertising, sometimes called “behavioral advertising,” is based on anonymous information and not on any personal information. As a result, we and our vendor know your interests, but do not know who you are in connection with the delivery of that specific ad. We believe that such advertising is helpful because you will see advertisements that are relevant to your interests. However, if you would like to opt-out of these interest-based advertisements, please see the Opt-Out Process/Options and Additional Terms section below.
  • Other Sources of Information. We may obtain information about you from third-party sources and combine that information with data collected through the Website, including personal information. This combined information may result in, among other things, a profile about you, which we may use in accordance with this Privacy Policy.

How We Use Non-Personally Identifiable Information. Your non-personally identifiable information can be used by us for any lawful purpose and may be shared with any number of third parties. Such information may be permanently archived for future use. Some examples of how we may use non- personal information are for system administration purposes, analytics and to improve the VCC Websites. Other examples of how we may use such information are provided above, such as interest- based advertising.  We also may use general location data, preferences or other information received from the VCC Websites, including through your mobile device, to send you tailored marketing messages. Additionally, we may use non-personally identifiable information to engage in interactive, real-time discussions with users, which we or the users may initiate.

What Choices Do You Have?

You have the right to access, correct or delete your personal data. We strive to offer you with choices about how information is used and shared. There are several ways in which you may opt out of the various programs and services we provide. Some of the ways in which you may opt out are described below.

Managing, reviewing, and updating your information.  When you’re signed in, you can always review and update information by visiting the “Update Your Information” page.   For example, your name, chat applications and phone number can be altered or deleted.

Opt-Out Process/Options. There are several ways in which you may opt-out of the various programs and services we provide. Some of the ways in which you may opt out are described below. Please note that we may continue to send you transactional and/or service-related emails regarding your account even after you opt-out of receiving other emails.

Opting Out of Our Services. If you receive an email from the Video Call Center, you may (i) unsubscribe from all future unsolicited emails from the Video Call Center through a link, typically at the bottom of the email, or (ii) use our preference center in your account settings to opt-out of receiving certain types of communications from us while continuing to receive other types of communications. In addition, you may request that we delete your personal information by emailing your request to privacy@theVCC.tv and we will process your request within a reasonable time after receipt, subject to our rights under the Data Retention section above and applicable law.

Direct Marketing Opt-Out. If you do not want your personal information shared with any third party who may use such information for direct marketing purposes, then you may opt-out of such disclosures by sending an email to privacy@theVCC.tv or making a selection in the accounts setting portion of the website. However, we are not responsible for removing your personal information from the lists of any third party who has previously been provided with your information in accordance with this Privacy Policy, and any elections or privacy choices you may make with respect to receipt of certain types of emails or marketing communications from us will not apply to any such third parties.  You should contact any third parties that send you communications directly with respect to choices that they may make available to you with respect to such communications.

Interest-Based Advertising Opt-Out and Do Not Track Signals. With respect to “do not track” (a/k/a DNT) signals or similar mechanisms transmitted by web browsers, the VCC Websites does not respond to or honor such signals or mechanisms. This means that third parties, such as ad networks, web analytics companies and social networking platforms (some of whom are discussed elsewhere in this Privacy Policy) may collect personally identifiable information about your online activities over time and across our VCC Websites and other third-party online properties or services. These companies may use information about your visits to our VCC Websites and other sites, and general geographic information derived from your IP address, in order to provide advertisements about goods and services of interest to you. For more information about third-party advertisers and how to prevent them from using your information, please visit http://www.networkadvertising.org/choices/. This is a site offered by the Network Advertising Initiative (“NAI“) that includes information on how consumers can opt-out from receiving interest-based advertising from some or all of NAI’s members. You can also

visit  http://www.aboutads.info/choices, which is a site offered by the Digital Advertising Alliance (“DAA“) that includes information on how consumers can opt-out from receiving internet- based advertising from some or all of DAA’s participating companies. Opting out of interest- based advertising does not mean that you will no longer see any advertisements; rather, you will still see advertisements that are general and not tailored to your specific interests and activities. Further, cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out.  For example, if you have opted out on your computer browser, that

opt-out will not necessarily be effective on your mobile device.

How Can You Access Your Personal Information?

You may request access to your personal information by contacting privacy@theVCC.tv  or going to your account settings in our website. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information, entitlement to challenge the accuracy and completeness of the information and the ability to have it amended as is appropriate. You can help us maintain the accuracy of your information by notifying us of any changes to your personal information.

Is Your Personal Information Secure?

When you enter sensitive information, we encrypt the transmission of that information using secure socket layer technology. We use reasonable security measures to protect the confidentiality of the personal information submitted to us both during transmission and after we receive it. However, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Can Children Use Our Website?

We are committed to the preservation of online privacy for all of our visitors, including children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any personal information from children under the age of 13 without the consent of that child’s parent or guardian. If you are a child under the age of 13, you are not authorized to use the VCC Websites without consent from your parent or legal guardian. If we become aware that personal information

from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database. If any parent, guardian or other responsible adult becomes aware that we have collected personal information from a child under the age of 13, please contact us at privacy@theVCC.tv.

What about Third-Party Websites and Social Media Services?

Third-Party Websites. The VCC Websites may contain links to other websites or Internet resources. When you click on one of those links, you are contacting another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or resources or their collection, use and disclosure of your information. We suggest that you read the privacy policy and terms of use of each such website.

Social Media, Widgets and Open Forums. Our VCC Websites may allow you to engage with social media services, such as Facebook, Twitter, Pinterest and Instagram (“Social Networks“), and

widgets such as the “Share this” button, or interactive mini-programs that run on our VCC Websites or which link from Social Networks to our VCC Websites (collectively, “Social Functions“). These Social Functions may access, collect and integrate with your Social Network accounts and information. For example, these Social Functions may collect your IP address, identify which page you are visiting on our VCC Websites or set a cookie. Social Functions may also be used to register you as a VCC Websites user.  For example, if you are not currently registered as a VCC Websites user and you use certain Social Functions, you will be asked to enter your Social Network credentials and then be given the option to register and join the VCC Websites. If you choose to use these Social Functions, you may be sharing certain Social Network profile elements with us, including your name, birthday (month/day), comments, contacts, email address, photos or favorite teams. This sharing is subject to each Social Network’s own privacy policy and terms of use. We do not control those Social Networks or your profiles on those services. Nor do we modify your privacy settings on those services or establish rules about how your personal information on those services will be used. Social Functions are either hosted by a third party or hosted directly on our VCC Websites. Your interactions with them are governed by the privacy policy of the company providing them. Please refer to the privacy settings in your Social Network account to manage the data that is shared with us through your account.

Information you include and transmit online in a publicly accessible blog, chat room or Social Network, or that you share in an open forum such as an in-person panel or survey, (collectively, “Open

Forums“) may be viewed and used by others without any restrictions. We do not control such uses of your personal information, and by using such services you assume the risk and acknowledge that the personal information provided by you in connection with Open Forums may be viewed and used by us and/or third parties for any number of purposes and that the usage restrictions set forth in this Privacy Policy do not apply to such services. To request removal of your personal information from a blog, community forum or other publicly-accessible part of the VCC Websites, contact us at privacy@theVCC.tv. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so.

Other Notices and Important Information

Privacy Policy Changes. We have the sole discretion to change, modify, add or remove portions of this Privacy Policy from time to time. New versions of this Privacy Policy will be posted here. Our collection, use and disclosure of your information will be governed by the version of this Privacy Policy in effect at the time of such collection, use or disclosure. If we materially change the way that we collect, use or disclose your personal information, we will notify you through a notice or updated Privacy Policy on the VCC Websites, or by email (sent to the email address specified in your account), prior to or upon the change(s) becoming effective. Accordingly, when you access or use the VCC Websites, you should check the date of this Privacy Policy and be aware of any changes since the last version. Your continued use of the VCC Websites following the posting of any changes to this Privacy Policy means that you accept such changes.

Data Transfers.   We maintain servers in the United States (“USA”). Your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.

As described in our Privacy Shield certification, we comply with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland, respectively. VCC and its wholly-owned US subsidiaries, has certified that it adheres to the Privacy Shield Principles. VCC remains responsible for any of your personal information that is shared under the Onward Transfer Principle with third parties for external processing on our behalf, as described in the “Sharing your information” section. To learn more about the Privacy Shield program, and to view VCC’s certification, please visit the Privacy Shield website.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.  If you have an inquiry regarding our privacy practices in relation to our Privacy Shield certification, we encourage you to contact us by emailing  privacy@theVCC.tv.  VCC is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC). You may also refer a complaint to your local data protection authority and we will work with them to resolve your concern. In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles.  VCC has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism.       If you do not receive timely acknowledgment  of  your  complaint,  or  if  your  complaint  is  not  satisfactorily  addressed,  please visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim for  more  information  and  to  file  a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.   See  Privacy  Shield  Annex  1  at https://www.privacyshield.gov/article?id=ANNEX-I- introduction

By using the VCC Websites, you freely and specifically give us your consent to export your personal information to the USA and to store and use it in the USA as specified in this Privacy Policy. You understand that data stored in the USA may be subject to lawful requests by the courts or law enforcement authorities in the USA.

Terms and Conditions. Use of the VCC Websites is governed by, and subject to, the VCC Terms of Use, and this Privacy Policy is incorporated therein. Your use or accessing of the VCC Websites constitutes your agreement to be bound by the VCC Terms of Use.

Contact Information.  The Video Call Center, LLC, 348 US9W, Palisades NY

Last Updated February 15, 2019