How It Works

How does it work?

Caller reach VCC’s Caller Queue, a green-room in the cloud for callers.  Producers have visibility of who is waiting and can prioritize participants for air.

A central database keeps track of the callers and provides information to the production team before the callers reach air.  Ratings systems permit high-quality repeat callers, reporters or designated experts to be prioritized. 

Our editorial call producers are experts in managing amateurs from thousands of miles away to producing attractive high-quality remotes with their own devices.  Security systems ensures that uncleared callers can never be seen or heard on air and permits anyone on the team to rapidly remove a caller who may not be behaving according to program requirements.

All of the systems can be connected to existing control room facilities, or set up with very small teams so that the Host can control the show from their own station.  The automation tools permit the host to keep their eye on the camera and their brain on the content, while the details are handled by a state-of-the-art contextually aware “brain” to keep the program visually interesting. 

The host can be located in studio, or remoted to anywhere with a good quality IP connection, even their own home.


The Video Call Center has a suite of tools to enable live Video Callers to be received, aggregated, editorially screened and prepared for air.  The tools can be used individually or as a group to create a complete end-to-end workflow.

The tools work with commonly available Video-Over-IP Chat software such as FaceTime, Skype, Gruveo, Messenger, ooVoo, Viber and others, so that the Producer may choose the ones that work best for the show.